Buyer Feedback

 

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Hello, Leonard: Just wanted to thank you for the extremely rapid response on this one. It arrived safely today -- thank you for the careful packaging on such a fragile item. (I must admit that I found it amusing that you did precisely as I did when it came to the interior packing when dealing with a copy of this item more than 20 years ago!)

Again, as always, thank you for the kind, courteous, careful, and speedy service in getting this item to me. Much appreciated!

(Feb 15 '23)

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Thank-you for the kind message. I am loving the books. I'm back in Montreal and hoping that I may be able to make some future purchases from you. Your books are very interesting! It was a pleasure meeting you too.
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Received and they are perfect sir (Farley Mowat x 3 )( Apr 20)
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Customer comments: Excellent service, packaging was incredible, highly recommended, will definitely use again, thanks for the wonderful book, cheers kirby (feb '22)
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Hello Leonard and Sharon,
 
Got the order... what beautiful books! I didn't realize that the UK versions have so many more of the gorgeous Baynes illustrations than the American paperbacks do. And they're all in such wonderful condition. What a delight.   :)
 
Extra thanks also for the extra care in shipping and packaging. Not a corner was bumped; not a single book was disturbed.
 
Many thanks again, and Happy New Year,
 
Melissa

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Thank you so much for the books. Your honesty and promptness are greatly appreciated. I sincerely look forward to doing business with you again.  A new loyal customer, Ty (Nov 20)

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Hi Mr. Leonard,  I wanted to inform you that I received my books 2 days ago. Thank you so much. The books are such a blessing, brought back so many childhood memories. Thank you again. Stay safe and take care, Katrinka

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Hi Len . . . the book I ordered from you - Jukebox: The Golden Age - arrived today and I'm just dropping you a short note to say thank you for the excellent packaging job. I was particularly impressed with the plastic wrap around the book to prevent any moisture damage.  Wish more book sellers went to the lengths you do to ensure their books aren't damaged in transit.  I've bookmarked your website and hope to buy from you again. Thanks again - Peter

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I just wanted you to know I received Ms. Adele Rogers St. John's book today - our time - 2 July Friday. Considering its age, I wish I could look as good and what I also like about it is that is the smell of it. No e-book can give you any of that! Some of the pictures in the book are priceless as well.
I do hope this finds you and yours happy, healthy and being safe as we all continue battling COVID-19 and the other problems in and of society.
Most Truly Yours -E

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Hello Len,  The book arrived safely this morning. Needless to say I am very pleased with my purchase. This one fills a hole as I attempt to reconstruct the SF library of my youth.  All the best,  Thomas

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Dear Leonard, Just a short note to tell you that the books have arrived. Beautifully packed, lovely editions, impeccable state and excellent delivery. And unbeatable price! Thank you so much.  All best wishes,  Zenón

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Awesome to deal with!! Completely happy!!
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Leonard,
I'm so impressed by the condition of the scrapbook. It's mint. Thank you so much.
Best wishes, Phil
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Leonard; My order arrived today in great shape. Thank you for the care you showed
with the packaging and the quick shipment. Much appreciated.

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I just received my order. The books are as described, and I'm very happy with the condition as described.  I have graded paperbacks in the past and these are the way I would have graded them. Do ypou a seperate website/store? If so, I would love to be able to browse your
collection. Cheers! ( Feb 8th, 2021)
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Happy New Year from Scotland: THANK YOU for your superb customer service.  I am looking forward to receiving the book.  I am trying to track my fathers war record.  He is a Newfoundlander and enlisted in Royal Navy at WW2.  This book was recommended. Think you so much.

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Dec 6th / Dear Leonard,

I received the book today. I was pleased with everything; the book itself, the condition as described, and your excellent packing. Thanks for your care and attention

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Hi Leonard,
 
Just like to take the time to thank you for your great customer service, and I just want to let you know that I am very pleased with my Five Roses cookbook that I ordered from you.  Thanks again, and I will not hesitate to recommend you or to order from you again! ( Dec/2020)

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Leonard,
Your books arrived in great shape. Excellent packaging. The volumes were in better shape than I anticipated which is always a plus. A great transaction all around. Many thanks! Stay Safe! Stay Well! God Bless!  Bob

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The book is in much better condition than I expected, but what really impressed me was your meticulous packaging. Thank you! Best regards, Peter (Nov 2nd )

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Hello Leonard, Just wanted to let you know I received my book today, thanks for the sturdy packaging, very thoughtful.I had been looking for a standalone edition of this work for some time. This rather unique edition is a nice addition on the shelf, and from an independent Canadian bookseller to boot.  Thanks again, Loïc

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Hi Len,  Just received the copy of Cabbagetown  a few minutes ago.  Thank you so much for the book.
 
It is in such excellent condition; better than I had hoped.  Sincerely, Eric
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I wanted to thank you for sending the book Inside Hitler’s Mountain so quickly and packaging it with such care. I can’t wait to dive into it. We have been to Eagle’s Nest and loved Berchtesgaden. Thank you so much for the book and doing your job with excellence! Be blessed, Jody

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Dear Len

Just wanted to let you know that this order finally arrived yesterday - July 21. You were right about likely delays! ... 'thank-you' for the service and for taking such good care of the books (with)great packaging and wrapping. (and)thank you and please accept a five-star gold rating from me. The books are great.  I hope your business hasn't suffered too much because of this wretched virus. I also hope you and yours are safe and stay safe in the months ahead.  Best wishes from Scotland. Phil

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July 16 / Hi Len,
The books are amazing and in excellent shape .
My husband and I were impressed with your care in packaging the books.
Thank you.
Trish
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I received the Dick & Jane set and it is absolutely wonderful !! Thanks a ton and have a wonderful year -- Karl
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5 Star Review
Initially sent family member in-person to pay, pick up and ship, but discovered owner able to ship at lower rate.  Purchased books ourselves and Leonard shipped them out the following business day and provided us with tracking #.  Books arrived packaged really well and in great condition.  Happy customers - thank you!
~Kelly
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Dear Leonard and Sharon,
The book arrived safely today (JN 15 ) and I am very pleased with it. There are stories in it not in any other of the Crunch & Des books. That completes my set. Thank you for the great book and service.
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Hello Leonard,
Just to let you know my 3 books Dark Matters and the 2 Binscombe Tales volumes arrived today.
They look great and thank you for packing them so well. (april 13 )
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Good Morning Len with Easter joy,
The Robert Bateman books are indeed Very Beautiful and pristine just as you said.
They now rest on our coffee table close to a Robert Bateman signed and framed lithograph. 
My thanks to you once again for your honesty and professionalism.
And also thank you for the additional gift of the Bateman Calendar. Very kind of you to do so.
All the Best to you Len and stay well. 
N
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Thank you so much for the fast shipping. The book( Tolkien )  arrived in excellent condition. I am very pleased with the sale. Is there a place to leave a positive review? This is my first time buying [from you].  Brad
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Mar 7

Thank you, Thank you, Thank you!! Just received my copy of "Black Ice" that I ordered from you. I have wanted to purchase it for my hockey-playing grandson for a long time. Your price was good; your delivery was fast; your packaging was exceptional; and the copy itself was in mint condition. I am so very happy and can hardly wait to gift it to him. Again, thank you, Carol

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March 5

Just a quick note to say my package arrived today, and in fantastic condition. Thank you very much!

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Hello Len, I just received your parcel this moment. Everything arrived in perfect shape and the books are impeccable. I’m really excited and pleased! Thanks for packing them so carefully. Please know they’ll be well loved and appreciated. It was also a real pleasure to speak with you by phone in discussing this order. Hopefully there will be other opportunities in the future. I’ll keep an eye on your website!  J ( Mar ch 5th)

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I am impressed. Order just arrived with two other orders from American
dealers sent at same time. Very quick service. And the condition was
accurately described. Keep up the good work! All the Best - Frank
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I received the book today and everything was perfect: packing was excellent and the book is beyond all I thought. I even found a mention of the soldier I am researching! It truly is a gem. I don't think there are many copies out there. It is a privilege to have one.  Thank you so much, Regards, Denis
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Greetings! Thank you for another beautiful book, well-packed and quickly sent. You are one of the outstanding sellers (online). Always a pleasure doing business with you.
Have a wonderful morning!
sincerely John

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Dec 24th

Hi Len,
Your book shipment just arrived at my doorstep! Thank you for your quick service. The books are in great shape.
Happy Christmas to you and yours,
Marlene

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THANK YOU BOTH SO MUCH 

I RECIEVED MY BOOK TODAY
THE CONDITION IS MORE THAN I WAS EXPECTING .
YOU HAVE MADE MY YEAR .!!!!
 
BEST REGARDS AND HAPPY HOLIDAYS (Dec 10. 2019)

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Hello Len,

Received book yesterday in ''as new" condition, great.

Thanks for your prompt attention and great packing.

Happy Holidays

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I want to let you know that my order of the 4-volume complete set of Li'l Abner: The Frazetta Years arrived safely. I'm very pleased with all four books. Thanks for the description you provided (especially the photos), and thanks for packing the books carefully.
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Hi Len: First of all, I wasn't able to reply sooner ... To my big surprise, the package was on my doorstep July 11, what can I say, thank you very much. As usual, superb packaging and the books are in mint condition!
As for the Chris Nilan book, thanks for the offer, but I'll have to pass on that one this time.
Thanks again for the quick shipment!
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Thank you so much for the email, just wanted you to know the Tash Aw book arrived safely. 
Thanks for the great service!
All Best, 
Percy ( June 11th)
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Hi Len: Just wanted to let you know that the books arrived yesterday. The books are great, they look practically brand new! Also, I have to comment on the superb packaging, I really appreciate the time and effort put into it, the attention to detail, as well as all the resources/materials used to protect the books! It was a long journey, but the books didn't feel a thing!
Thanks!
TomiP.S. I plan on contacting you in the 2nd half of June regarding those other books

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I have just received the copy of Phil Rickman's December that you sent me (book number 163635). It is a pleasure to do business with a professional and honest book seller. My recent experiences with some other dealers have been less than satisfactory - books not in possession of dealer and then inferior copy ordered from another supplier, over-rated condition, poorly packaged for shipping, etc. I am still looking for a nice copy of Rickman's The Chalice. If you happen to come across one, please let me know and perhaps we can do business again. Again, thank you for your excellent service and product.  (May 6th)

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Apr 25: Hi Len. The book was received today!! My hubby will love it. Thanks for such awesome service!
Definitely a pleasure doing business with you. 
take care, Jill.  
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Apr 5th:  Mr. Shoup: Messrs. Ellison and Steranko arrived in fine shape today thanks to your most excellent packaging.  The prints are even nicer than I anticipated.  Thank you very much for you thorough attention to this transaction.
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Len, the book arrived here in Guam today in fine shape. Thank you for your assistance with this
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Hi Len, hope your day is going well! I just received the book "Sudbury" by Ray Thoms and am very happy, thank you! It arrived quite quickly and I was impressed by the way it had been packaged - quite well protected and no excess bulk. Thanks for taking the time and care to do that.

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Len: the book arrived today (3/12) here in Colorado just fine...thanks!

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Thanks Len. A nice copy.
Lois
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thank for such prompt delivery, unfortunately it was a gift for my son whom already purchased this book a year ago but is still quite happy with his gift and does not mind owning two, I may yet talk him out of one of them
Thank you

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The book arrived yesterday in excellent condition. Thank you for the
prompt delivery.  Best wishes  P

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Many thanks! Books are here and in great condition! (delivered wednesday, partner picked them up, i just opened now). Thank you so much for your quick and courteous service!

The other seller from whom I purchased a book in my combined order on Abebooks has yet to bother themselves to ship their portion... so you are sticking out like a glowing red thumb of exemplary customer service. Much appreciated and I look forward to future purchases.

All the best! Chris

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Febuary 8th -Hello Mr. Shoup,

Just a note to confirm that the package was received as described and in excellent condition due to your secure packaging.

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The books arrived today - very early and I'm very pleased with them, a birthday present for my 44 year-old son!

With thanks, R

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Dear Mr Shoup
I am so surprised and impressed that you have shipped my copy of The Dean’s Watch by Elizabeth Goudge within 24 hours of my order. I selected your copy from those available on Abesbooks due to quality (near fine), proximity to my location and price. Now I can add speed of delivery! I will definitely come to your site first for future requests.
Very much looking forward to receiving one of my all time Goudge favorites
Sincerely
Rosalind
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The books are awesome! Thank you for wrapping them in plastic as the postal service delivered them late and they were in the rain for some time. Thank you. The bring back happy memories 19-1-2019
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Hi Len, I received the book today and it looks great. Thank you, Allan
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Thanks, Len.  You do seem to end up with a lot of the publications I want to acquire, and I appreciate your fine service on the items I do order.
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1/11/19: Len,
The book arrived today in very good condition. Thank you for the careful wrapping/packaging. With all the rain we’ve had of late, I particularly appreciated the plastic wrap.
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Jan 2nd: Hey Len,

Just opened the package. Everything is perfect. Thank you very much!

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Thanks, Len! The books arrived today and I am very pleased with their condition and shocked that they came so quickly.
 
I will gladly order from you again in the future, and I hope that you have happy holidays,
Dylan
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Many thanks, the Karsh book arrived this morning and its beautiful! Thanks for packing it so nicely. Please ignore my previous email.
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Good Morning:
 
I am very happy to tell you that I received my order last week.
Your stimated time (of 12 weeks) to deliver was very accurate, it is surprising!
The condition of the books is very good, as you described in your webpage.
So I will recommend your services to any friend that needs it, and I will consider
having more business with Leonard Shopu in the future.
Thanks a lot:
 
Luis
Madrid - Spain

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Just wanted to let you know that my order of three Lyda Belknap Long Gothic paperbacks arrived today in great shape. Thank you for the fast service!  Best, Chris

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Hi Len

Just wanted to let you know that my book, 'Hundred and Thousands, The Journals of Emily Carr' arrived today. Due to the Postal disruptions, I was not expecting it to arrive so soon. Just wanted to thank you.
I order carefully selected books used as a support for my personal research into the background of artists of interest to me and their historical times. Unlike Emily Carr, most of these artists would be considered old fashion and/or obscure to most people. I appreciate these resource materials as much as the work of the artists, so I was thrilled to receive this book which was so carefully and professionally packaged for mailing.
I have never received a book so well prepared for mailing and just wanted to thank you for your effort. Regards, P (Nov 17th )

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Hi Len,
Books just arrived. Awesome as usual.
My Thanks,
S
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Just to let you know the Heinlein books arrived safely. What ya lovely collection.

Many thanks and kindest regards,

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Wed Oct 24: Just a quick message to acknowledge receipt of my book order.   I also wanted to personally thank you for your prompt processing of my order.  While I have ordered many items over the years (from other mail order outlets), I must add that I was highly impressed with both your professional service and attentive packaging of this book.  Sincerely, HG

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Len,  The book arrived today in excellent condition.  Such fast service!  A pleasure doing business with you. ...........................

very happy with my book; excellent condition and service; thanks! (oct 2018)

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Excellent transaction from respected seller. Book as described, packed very well, and arrived quickly. Would buy again from this seller with high respect. Thank you. ...........................

Hi Len, Just to let you know I received the Book in good order yesterday (Saturday) 13/10/18.
Very pleased with the book and the service you have provided me with in letting we know order received/Shipped.

Thanks, Gary

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Good evening, The book, “The Spy Who Loved Me” by Ian Fleming arrived today in good condition. Thank you for your prompt service. (oct 11, 2018)

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Dear Mr. Shoup , dear Leonard,X-mas in October. -- I just got your package and I am very glad . Thank you very much for your excellent service. -- Everything went perfect. --Best wishes from Germany

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Thank you Leonard...very happy w. my book ... will check out your inventory. Andy (october 1st) 
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Received the box of 32 books today and Earthfall on Friday  Very happy with your service, you'll probably hear from me again in the future.
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Book received yesterday - excellent condition - thank you. 
Best, H. 

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Hi Len,  I received the book collection today--ight speed shipping! I'm excited to have the books. Thank you.  Aloha, L*****

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Book arrived today. It's great!
Thanks
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The book arrived in perfect condition and at amazing speed.  Thank you, Judy

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Received the Hobbit today, beautiful copy, thanks!!

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Thanks for the paperwork. I had a feeling you would come through for me on that. You wouldn't believe the number of dealers and sellers who either apparently can't even take the time to read my simple & straightforward request let alone be bothered with preparing a receipt/ invoice for their patrons. Oh well, I suppose those days are long past us. 'Nuff said.

Best to you and your business,  Your patron, Brian

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Hi Len, I've received the books, and everything was in perfect order. Thanks! Roberto

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Hello Len,
Just letting you know that I picked up my gorgeous new book yesterday afternoon.  It is such a treasure, I feel I ought to be wearing white gloves as I peruse it! ;-)
I will certainly recommend you to friends and family looking for books.
Enjoy this beautiful day!
Regards,
Alison
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August 21 - Len,
 
The books arrived yesterday in excellent condition, thank you so much.
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Hello, Len, The book arrived today. Thank you for your extra-fast service. It is a very nice copy.

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Responsiveness:
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Just received the book. It's in great shape and I'm thrilled to have it. Thanks Len.
Ted
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thank you! my dad will love it.
What great service and packing!!

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Hello Leonard,

Many thanks for the very nice copy of "Rogue Male" which arrived this
morning.
Very pleased with it, and your service. (Aug '18)

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Very nice copy of Ondaatje's The English Patient! Just wanted to let you know!

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My muffin book arrived today and it's in perfect condition!  Thanks for taking great care with the post wrapping and I appreciate your prompt service.

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Hello Len,

Thank you for the Ditchburn Boats book, a lovely volume on yet another vanished Canadian industry. Magnificently packaged to sustain a drop from the Escarpment, it must have taken hours to complete. Your efforts are much appreciated. Thanks again.

Best regards from Rockwood, ON,

Peter

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The Cerebus arrived this morning. The condition is better than I expected. It is very good+ or fine. I used to grade
comic books.
Thank you very Much!

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Hey Len, Picked up my parcel today. Just want to say thank you for sending it with extra care, it arrived safe with no damage. Absolutely love it! Really appreciate it :-)

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Hi  Len, The book arrived today in excellent condition.
Thanks again, Chuck
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Thanks very much for the lightening quick delivery of this item.
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Len,
The books arrived the other day, thanks for being so prompt. They all look great.
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The book arrived this afternoon, and I love it! Thanks so much for such excellent service. I really appreciate it.
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July 2nd:Hi Len.  I received the book you shipped in today's mail.  I want to thank you and compliment you for your very fast service.  The book package was very well protected, and I appreciate that too.  Everything worked perfectly.  I'm very pleased with the book, it is exactly as described and pictured.  It's a rare title and my husband will be so pleased.

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Len,

Received the book on Friday, very happy with the transaction.  Thank you very much!  Bob ( June 2018)

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Just wanted to say thank you. The book arrived the other day, safe and sound. I am amazed at the lovely condition and I appreciate the extra care taken in shipping. Been a pleasure. I'll keep an eye out for your listings when adding my Rackham library. Been a pleasure. (June '18)
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Thanks for the good solid packing, received in excellent shape; and thanks for the shipping refund.    I am well pleased to have found your “shop” & will order again.
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Excellent condition, quick delivery. Thanks !
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Len,  I was traveling this week for work, but I did get the USPS notice and will pick the book up from the Post Office on Tuesday. Thank you for the excellent service and follow - through from order to delivery.
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I would like to thank you for my order. The book, her Majesty, arrived promptly, in great condition and was exactly as advertised. It is the perfect gift for my 96 year old mother, although she might need help in lifting it!
It was a pleasure doing business with you.
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Hi Len
just thought I'd let you know the book finally turned up on the 16th May. After 12 weeks in the postal system the box barely had a dent in it, surprisingly. And thanks for the book, it was in far better condition than I expected from your description, along with a mylar cover too! Much appreciated, I just wish all online sellers gave item descriptions that considered
 (May 2018)
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Hey Len,
Just wanted to let you know I received the package (it was being held at the local post office and their notification system was a bit behind).
It's fantastic, and currently being fitted for a custom frame.
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May 15, 2018:  Len,
I just got the books today and I have to say I'm blown away at how nice they are. These are definitely earning a high-ranking spot in my Tolkien collection (which is now almost an entire bookshelf).
If you come across the rest of the set (1 through 6, and then number 10) please keep me in mind still. If they're the same quality as what you just sent me I will almost certainly take them off of your hands. Or for that matter any other nice Tolkien-related books.
Thanks again for all of your help. Hopefully this won't be the last time we are in touch. :)
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Received the Cherry Ames books. They are I great condition. Thank you so much
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Everything is fine, it's in perfect condition. Looking forward to reading it. Thank you very much!
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I'd like to say that one of the big reasons I bought those books (aside from being a Tolkien book collector) is because of how amazingly your posts for each one was. You're truly living up to the "enforcing high ethical & professional standards for our member booksellers" idea. Being able to see the actual books as well as have a detailed description of minor defects in them is a welcome change from the stock images most everyone has. The number of times I've bought a "Very Good" book that probably should have been listed as "Acceptable" is maddening. 
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 I am so excited to have this book [ Capt. W E Johns ], and the condition of it is amazing. Thank you very much May 2018
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 Dear Len,

The book arrived today - perfect, thank you, magnificent packing! (May 2nd )
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Responsiveness: Delivery time: Packaging: Descriptions:
Overall:

Customer comments: My overall experience with Leonard Shoup book seller was a great pleasure and a satisfaction that I will keep in mind when I buy books in the future, he is on my list as my favorite book seller!! (Apr. '18 )
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Thank You . The book is a very nice copy (a miracle for an ex-lib book); it is exactly as advert, and was shipped promptly and arrived fast. It was expertly wrapped and packaged to prevent damage. An A+ transaction ( Aug 24th )
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Hello. I'm writing to let you know how pleased I am with this book. It is in PRISTINE condition (EXACTLY as described), arrived SUPERBLY packaged for safe delivery, and was quickly shipped. Thank you very much for your thoughtful professionalism. All the best
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The book is in fantastic condition. (As you knew!)
Many thanks, too, for packing it so carefully.
Best wishes,
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Just wanted you to know that my recent order arrived in perfect condition (inv. 15693).  Great work on the packing and presentation.  I order a lot of books and I sure wish others took the same care and attention that you did.  Great work.  May 23rd, '17
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May 15th -Len:   Greetings from Arizona
Order received (the three LMM titles you will see referenced in previous emails), thank you. The publications look real sharp, esp the elusive JOURNALS I. book. Well done.  I have purchased three copies of JOURNALS II. this year and each experience has been a disaster. When you and I complete a deal for the book, I know the result will be otherwise.
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Hello Len,
I got the books (Dorothy Dunnett ) yesterday and am very happy with them.  Thank you so
much!  (May, '17)
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I'm very happy with how quickly I received my order, and I got EXACTLY what I wanted.  Thank you for the prompt and efficient service!  March, 29th 2017
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I bought a $10 book but it was wrapped as if it was a $1000 book.  Very happy with the entire transaction.  B
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Nov 23, '16
Responsiveness:
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Nov 22:
Greetings Mr. Shoup. This is P K. I wanted you to know that your package, containing G. Blair Laing's "Memoirs of an Art Dealer, Volume 2," has safely arrived. This is an wonderful book, just as you described, and I am extremely pleased with it. My wife gave me a few minutes this afternoon to inspect the book, then confiscated it. It will appear again on December 25, under our Christmas tree. I am looking forward to an enjoyable read at that time. Thank you for the painless transaction and sterling service. I hope that I'll have an opportunity to do business with you again soon. Best regards and happy holidays, P
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Nov 9:  Dear Mr. Shoup, Thank you very